I’ve forgotten my login / my password
Your login is simply your email address. To get your password again, go to “My account” at the top of the welcome page, click on the login page, then click on: “Forgot your password? Click here” We will send you your password to your email address.
How do I change the information on my account?
Login to your “My account” area using your email address and password, you will then be able to modify the information of your account.
How do I unsubscribe to the newsletter?
Simply click on the link “If you do not wish to receive our newsletters any more, click here” located at the bottom of each newsletter.
How is the personal information of my account used?
All information of your BB+++ account is used exclusively within the framework of your transactions with BB+++. You have a right of access, modification, correction and suppression of the data.


Where is the shopping basket of my order?
Your shopping basket is at the top of the welcome page. When you click on “In my bag”, you are immediately directed to the detailed summary of your shopping basket.
How do I add articles to my basket?
Click on the articles which you like, and you will automatically go the product page on which you may have to select the possible options of size and colour, as well as the quantity. Then click on the button “Add to the basket” and your article will be added automatically to your basket. You can then continue your order by identifying yourself or choosing to continue your shopping on the site. At any time, you have access to your basket at top of the banner page.
How can I place my order?
You can place your order at BB+++ by Internet 24 hours a day, 7 days a week.
The ordering process is composed of 6 successive stages. Once product selection has been carried out, and the basket validated, the Customer must:
- clearly identify the products selected with the options of colors, sizes,… indicated on the www.buisjesenbeugels.com site;
- indicate the quantities requested;
- identify himself, either by entering his Customer number and password which are strictly personal to him, or by giving all the information usually requested for an inscription online;
- indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc);
- indicate the selected mode of delivery;
- finally, indicate the selected mode of payment.
Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with BB+++.
Which size do I choose for clothing?
We maintain two sizings. For the Netherlands we work with centimeters of length: 86 cm, 92 cm etc.. For our english customers we work with years: 2Y (2 years), 3Y (3 years) etc.. For adults we work with S, M, L etc.. or europe sizing 34, 36, 38 etc.. If you doubt about a size please check the size tabel by clicking on 'sizing' in the footer or contact our Customer Service. They can advice properly.
What do the prices shown represent?
Our prices are posted All Tax Included.
How to know if the products are available?
Products are available within the limit of stocks available at BB+++ or of stocks available with our suppliers. The availability of a product is mentioned at the shopping basket summary: for example “In stock”, “This product will be back ordered” or “Not in stock'” . Nevertheless, availability can vary during the same day according to the level of sales. If BB+++ cannot obtain an ordered product from its suppliers, we are committed to informing you as fast as possible.
I made a mistake. I would like to modify or cancel my order in progress. Is this possible?
That depends on how far your order has progressed. Please contact Customer Services, with your number of order and the reference of your product(s) using the contact form, or by email: info@buisjesenbeugels.nl, or telephone: +32 (0) 10 7071212 from Monday to Friday from 9 am to 2.30 pm, except Wednesday from 9 to 12 am.
How do I know if my order has been taken accepted?
After having confirmed your order and proceeded to pay using secure payment, an email of confirmation will be sent to you. It includes a summary of the order, the item(s), the quantity, the price of the selected products, the mode of payment and the delivery address.
Can I find the details of my order?
You have the possibility of finding the details of your order, but also of your previous orders, in your account in the section “My orders”. You can also find there your invoices and print them.
How long does it take for my order to be dispatched?
In theory, any order placed before 11h is processed the very same day. Nevertheless the preparation and processing time of an order may take longer according to articles, and require between 1 and 2 working days. As soon as your order is ready to be dispatched, you will receive an email of confirmation, from that moment, you can take into account the times given by the transporters.

Promotional code

How do I use my promotional code?
First of all, make sure of the period of validity of the promotional code. We remind you that the promotional codes are only valid on the products specified on the www.buisjesenbeugels.nl site. A code is usable only once per person and is not refundable. The codes cannot be applied more than one at a time. If you have a promotional code, you can indicate it to us on the shopping basket page in the “Coupon code” zone. Don’t forget to validate “APPLY” to profit from the advantage of the code.


Which are the means of payment accepted by BB+++?
BB+++ allows you to pay online by PayPal, iDEAL, MisterCash, DIRECTebanking and bank wire. If one chooses the paying method bank wire; an order is reserved for max 7 days. If we haven't received the payment at the 8th day we will cancel the order.
Are the payments by card really protected?
BB+++ takes the security of the payments and the confidentiality of information that you give us very seriously. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission over Internet.
Why I can't find an invoice added to my order?
The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by BB+++ does not act as an invoice. The Customer has the original of the invoice in his online account. The invoice does not come with the parcel.
BB+++preserves an electronic example of each invoice.
In the case of a delivery to an address different from the billing address, the invoice for orders is only ever available in the Customer's online account


Where does BB+++ deliver to?
BB+++delivers most products worldwide.
Which methods of delivery are possible?
We propose deliveries by TNT post, UPS and DHL.
What are the delivery times?
For delivery in the Netherlands, the articles in stock are generally delivered in 24h-48h (excluding processing and preparation time of additional orders).
For delivery in Europe, the articles in stock are generally delivered within between 2 and 7 working days. For delivery in another country outside Europe, the articles in stock are generally delivered within between 5 and 14 working days.
For articles not immediately available, the time for availability of the product in our warehouse is indicated on the product page concerned. This time should be added to the delivery time of the conveyor whom you selected.
What are the costs of delivery?
Delivery costs for the Netherlands are standard €3,99 and orders above €100 are shipped free within the Netherlands. Delivery costs outside the Netherlands are shipped free above €250, except hardware/furniture (> 5kg). Other delivery costs outside NL are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery and the means of transport, before the confirmation of your order.
By way of indication, the delivery costs for France are:
From €13 for delivery by TNT post with track & trace number, increasing gradually according to the total weight of the ordered articles. Worldwide orders above €250 are shipped free of costs. Please note that free shipping will be applied to your order at checkout.
Do I have to pay import taxes and duties outside Europe?
Please be aware of paying import duties and/or taxes, which are levied once your package reaches your country. We are unable to advise you about the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. You will be invoiced for the local taxes and duties by TNT or UPS. As we are unable to advise the amount this may be, we recommend you to contact your local customs or TNT/UPS office to obtain a landed cost estimate. You have to count on approx 25 %. We do not cooperate in shipping as it is a gift or with a lower value.
How can I follow the delivery of my order?
On your online account, in the section “My Orders”, you can follow the state of your order at any moment, from its preparation in our warehouses to its delivery to the address that you indicated to us.
What happens if there is nobody to take delivery of the parcel?
In the event of absence, TNT will leave you a delivery notice in your letter-box which will enable you to collect your parcel at the address and according to methods indicated by the transporter. The parcels are held at the Post Office for 15 calendar days. In the event of the item not being collected within the time limits stated by the transporter, the products will be returned to BB+++. New to make shipping costs have to be paid by the customer.
For deliveries by UPS or DHL, in the event of absence, the deliveryman leaves a transit advice note with the indication of his next passage. The Customer can call the customer services of UPS to fix a new delivery date which is more appropriate to him. After 3 unsuccessful passages to the delivery address, the parcel is held at the nearest UPS or DHL agency. Please note that in case of incorrect delivery addresses the order will be returned by the shipping company. New to make shipping costs has to be paid by the customer.
How is my order packed?
The articles are presented in the packing of each manufacturer. The whole of the articles are then packed in a box or envelop.
Is it possible to have gift wrapping?
If you wish to have gift wrapping, you should simply specify it at the time of confirming your order. You can also write a personalized message, which will be printed on a signed card and added to the parcel. Your order will be prepared with the greatest care and creativity.
BB+++ offers its customers a gift-wrapping service for non-bulky objects, such as clothing and accessories, small toys and small objects of decoration. Bulky or cumbersome objects cannot benefit from proper gift wrapping.
What do I do if something is missing or damaged from my parcel?
In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform us of it, via our online form, our email address info@buisjesenbeugels.nl or by telephone.

Returns / Credits / Refunds

How do I return an article ordered on the site?
We do our best to deliver a perfect product. Any complaints regarding the state in which goods have been delivered, must be made to BB+++ no later than 7 days upon receipt of the goods by our contact form, e-mail or telephone. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. If your item is faulty on receipt, please contact us within 24 hours of delivery to arrange for an exchange or refund.
As of reception of the return authorization email, you can return the chosen products within 14 days, in their original packaging, accompanied by the invoice and the return sheet to the address indicated. The cost of returning the product is at your charge.
International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). BB+++ will only pay the return shipping costs if the return is a result of our error and other solutions to solve the problem are not possible.
Which articles ordered on the site can be returned?
All the products on the site can be returned. Returned products must be intact, in a perfect state for resale, and in their original packaging. They cannot have been worn, used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
Which is the deadline for returning an item?
You have a right to 7 days as from the reception of the goods to tell us your intention to return a product to us and the reason for this return. Once we have given you a return authorization number, you must return the item to us as soon as possible and within a maximum delay of 14 days.
What happens to my items when they are returned?
BB+++ will create a credit for the amount. This info will appear in your online account if you log in. You will also receive a confirmation email for this credit and the credit payment via the same method as you paid.


What does it mean when clothing is GOTS-certified?
GOTS, The Global Organic Textile Standard, is recognised as the leading processing standard for textiles made from organic fibres worldwide.
Today, a lot of garments on the market are labeled “organic”. But what the end consumer often does not know is that these can contain as little as 5% organic materials. The organic GOTS-standard guarantees 95% organic cotton, which also considers the whole production process; from seed to finished product. Choosing organic manufactured and processed textiles over conventional means using materials and methods that have a lower impact on both the environment and workers as well as the end consumer. Sustainability means much more than organic cotton. For more information see: www.global-standard.org


What is the policy as regards confidentiality?
We guarantee you the confidentiality of personal information you enter. Visitors or Customers of the www.buisjesenbeugels.com site have a right, at any time, of access, modification, correction and suppression of data.

Customer Service

How do I contact Customer Services?
The BB+++ FAQ page tries to answer your questions quickly, as well as possible, and in as much detail as possible. Nevertheless, if you wish to contact our customer advisers, we are fully at your disposal:
- By filling in the form headed “Contacts”, we will answer you as soon as possible and will be able to call you back if you leave us your telephone details;
- By sending an email to: info@buisjesenbeugels.nl;
- By calling us from Monday to Friday, except public holidays, from 9am to 2.30pm and wednesday from 9am to 12am at +32 (0) 10 7071212.
How can I have access to your General Sales Conditions?
The General Sales Conditions are accessible directly at the bottom of the home page of the www.buisjesenbeugels.com site.

Remarks / Suggestions

How can I offer you my ideas and suggestions?
How can I offer you my ideas and suggestions?
You can share your ideas and suggestions by contacting us by email at: info@buisjesenbeugels.nl