Price And Delivery
Where does BB+++ deliver to?
BB+++ delivers worldwide.
Which methods of delivery are possible?
We propose deliveries by TNT post, UPS and DHL, which are selected according to the nature of transport (standard, express, fragile, bulky, or overseas…).
What are the delivery times?
For delivery in the Netherlands, the articles in stock are generally delivered in 1-4 days (excluding processing and preparation time of additional orders).
For delivery in Europe, the articles in stock are generally delivered within between 2 and 9 working days. For delivery in another country outside Europe, the articles in stock are generally delivered within between 5 and 18 working days.
For articles not immediately available, the time for availability of the product in our warehouse is indicated on the product page concerned. This time should be added to the delivery time of the conveyor whom you selected.
What are the costs of delivery?
Delivery costs for the Netherlands are standard €3,99 and orders above €100 are shipped free within the Netherlands. Please note that free shipping will be applied to your order at checkout.
Delivery costs outside the Netherlands are shipped free above €250, except hardware/furniture (> 5kg). Other delivery costs outside NL are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery and the means of transport, before the confirmation of your order.
By way of indication, the delivery costs for France are:
From €13,- for delivery by TNT post, increasing gradually according to the total weight of the ordered articles. Please note that free shipping will be applied to your order at checkout.
Do I have to pay import taxes and duties outside Europe?
Please be aware of paying import duties and/or taxes, which are levied once your package reaches your country. We are unable to advise you about the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. You will be invoiced for the local taxes and duties by TNT or UPS. As we are unable to advise the amount this may be, we recommend you to contact your local customs or TNT/UPS office to obtain a landed cost estimate. You have to count on approx 25 %. We do not cooperate in shipping as it is a gift or with a lower value.
How can I follow the delivery of my order?
On your online account, in the section “My Orders”, you can follow the state of your order at any moment, from its preparation in our warehouses to its delivery to the address that you indicated to us.
What happens if there is nobody to take delivery of the parcel?
In the event of absence, TNT will leave you a delivery notice in your letter-box which will enable you to collect your parcel at the address and according to methods indicated by the transporter. The parcels are held at the Post Office for 5 calendar days. In the event of the item not being collected within the time limits stated by the transporter, the products will be returned to BB+++. New to make shippingcosts has to be paid by the customer.
For deliveries by UPS or DHL, in the event of absence, the deliveryman leaves a transit advice note with the indication of his next passage. The Customer can call the customer services of UPS to fix a new delivery date which is more appropriate to him. After 2 or 3 unsuccessful passages to the delivery address, the parcel is held at the nearest UPS or DHL agency. Please note that in case of incorrect delivery addresses the order will be returned by the shipping company. New to make shippingcosts has to be paid by the customer.
How is my order packed?
The articles are presented in the packing of each manufacturer. The whole of the articles are then packed in a box or envelop.
Is it possible to have gift wrapping?
If you wish to have gift wrapping, you should choose that option in the check-out process and write your personal message. Your order will be prepared with the greatest care and creativity.
BB+++ offers its customers a gift-wrapping service for non-bulky objects, such as clothing and accessories, small toys and small objects of decoration, which are on stock. Backorders, bulky or cumbersome objects cannot benefit from proper gift wrapping.
What do I do if something is missing or damaged from my parcel?
In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform us of it, via our online form, our email address email@example.com or by telephone.